Privacy Policy

Last Updated: 14.6.2026

Introduction

Neuro Support Academy is committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information.

Who We Are

Neuro Support Academy provides dyslexia assessments, dyslexia tuition, ADHD support and ADHD support needs assessments.

If you have any questions about this Privacy Policy or how your information is used, please contact:

Email: contact@neurosupportacademy.com

Information We Collect

We may collect and process the following information:

Name
Email address
Telephone number
Postal address
Educational information
Information relating to dyslexia, ADHD or support needs
Assessment reports and supporting documentation
Information submitted through our website contact forms

How We Use Your Information

We use your information to:

Respond to enquiries
Arrange appointments and consultations
Deliver assessments and support services
Prepare assessment reports
Provide recommendations and support plans
Process payments and maintain records
Meet legal and professional obligations

Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

Consent
Performance of a contract
Legal obligation
Legitimate interests

Where special category data (such as health or disability information) is processed, we will obtain appropriate consent or rely on another lawful basis permitted by UK GDPR.

How We Store Your Information

We take reasonable steps to protect your information from unauthorised access, loss, misuse or disclosure.

Information may be stored securely on password-protected systems and encrypted cloud-based services.

We retain information only for as long as necessary to provide services and meet legal, professional and insurance requirements.

Sharing Your Information

We do not sell your personal information.

Information may be shared where necessary with:

Disabled Students' Allowance providers
Universities or educational institutions (with your consent)
Workplace support providers (with your consent)
Professional advisers
Legal or regulatory authorities where required by law

Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Restrict processing
Object to processing
Request transfer of your information
Withdraw consent at any time

Requests can be made by contacting us using the details above.

Website Cookies

Our website may use cookies to improve user experience and monitor website performance.

You can manage cookie preferences through your browser settings.

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Neuro Support Academy